Shandong Chemsta Machinery Manufacturing Co., Ltd., inherits over 40 years of technical and management experience in oils & fats engineering and machinery design and manufacturing. It always adheres to the business philosophy of "INTERSECTION WITH HEART, INTO ITS LONG!", and starts from the customer's value demand and value experience, to provide customers with advanced and reasonable, meet the needs and mature technology and equipment. While ensuring a high standard of product quality, it also pays more attention to the reliable application of new energy-saving, environmental protection and intelligent control of new technologies, and creates value for customers. As an international supplier of complete set of equipment for vegetable oils & fats, vegetable protein and ASME pressure vessels, Shandong Chemsta has a good reputation in the industry. We make the following commitments to our customers:
1. Before the production line or equipment is delivered for use, provide reasonable training methods and systematic training content to ensure that customers can fully grasp the technology of production operation, equipment operation and maintenance;
2. After the production line or equipment is delivered to used, if the abnormal failure occurs during the operation, our company will give an active response within 2 hours after receiving the notification from the customers and provide emergency solutions. If the failure can not be effectively eliminated, our company will dispatch technical personnel to the scene in time to help the customers quickly solve problems and eliminate production failures.
3. After the production line is delivered to used, if there are quality problems with the equipments and it falls within the warranty period, our company will provide free maintenance service; if the wearing parts and equipment failures or damages caused by the human factors or violation of the operating procedures will not be solved by the customers, our company will assist in maintenance, and the replaced parts only charge the cost of spare parts.
4. For the failure of the production line or equipment that exceeds the warranty period, we promise to appoint technical personnel to the site in a timely manner according to the customer's requirements, and provide lifetime maintenance services and spare parts supply at the best price.
5. If users need to reconstruct or update equipments in the future, our company will provide technical support for free.